Contact Us
Got a question about one of our best payout online casino rankings, spotted something that needs updating, or just want to flag an issue with a review? Here's how to reach the team behind US Online Casinos.
How to reach our editorial team
The most reliable way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. If you're writing about a specific casino review, please include the name of the operator and, where possible, a link to the page in question — it helps us track down the exact section you mean and act on it faster.
What we can help with
We cover a broad range of topics on this site, and our inbox reflects that. Typical messages we receive include:
- Questions about how we assess payout speeds, bonus terms, or editorial ratings for sites like Raging Bull, Uptown Aces, or the other operators listed on this page
- Corrections — for example, if a bonus offer or wagering condition has changed since we last checked it
- General questions about how online casinos work, licensing, or eligibility in your state
- Feedback on your own experience with a casino we've reviewed, whether that's about withdrawal times, customer support, or game selection
- Requests relating to our Terms and Conditions or how the site operates
We're not able to intervene in individual disputes between a player and a casino operator, resolve account issues, or process withdrawals on anyone's behalf — those matters need to go directly to the casino's own support team, since we're an independent review site and not an operator.
What we can't help with
A few things fall outside what a contact form on a comparison site can reasonably do:
- We can't verify or process your identity documents (KYC) — that's handled directly by whichever casino you've signed up with
- We can't access, close, or recover a casino account on your behalf
- We can't guarantee a specific bonus, payout time, or outcome — those terms are set and controlled by the individual casino, not by us
If you're dealing with a dispute over a bonus, a delayed withdrawal, or a locked account, your first step should always be the casino's own support channel — live chat or email is usually fastest. If that doesn't resolve things, most licensed US operators are required to point you toward a formal complaints process through their regulator.
If gambling has stopped being enjoyable
If you're getting in touch because gambling has started to feel like a problem — for you or someone you know — please don't wait on an email reply from us. Have a look at our Responsible Gambling page for practical tools, deposit and time limit options, self-exclusion programmes, and links to national and state-level support services. These resources are free, confidential, and set up to help regardless of which casino you play at.
Before you write in about a specific casino
If your message is about one of the operators featured on this site — Raging Bull, Uptown Aces, Slots of Vegas, Ignition, Card Crush, BetUS, Zumba Cards, Ducky Luck, Slots and Casino, or Bets.FM — it helps to double-check a few basics first, since these are often the cause of confusion:
| Common issue | Where to check first |
|---|---|
| Bonus not applied as expected | The casino's own bonus terms page — wagering requirements, game restrictions, and expiry dates vary by offer |
| Withdrawal delayed | Whether identity verification (KYC) has been completed — most licensed operators require this before a first payout |
| Account access | The casino's live chat or support email, since we don't hold or manage player accounts |
| Concerns about licensing | The licence details listed on the casino's own site, alongside our review notes |
If you've done that and still think we've got something wrong, tell us — accuracy matters more to us than defending a review we published earlier.
Want to know more about us first?
If you're curious about who puts these reviews together and how we approach ranking online casinos, our About Us page covers that in more detail. It's a useful read before reaching out if you want context on how we work.
Whatever the reason for getting in touch — a correction, a question, or simply feedback on your own experience — we'd rather hear from you than have inaccurate information sit on the site unchallenged. Drop us a line at [email protected] and we'll get back to you as soon as we can.